✨ Shipping & Returns
📦 Shipping
All orders are lovingly packed and shipped from our studio within 2–4 business days. Once dispatched, you’ll receive a tracking number to follow your scrunchies on their journey to you.
We currently ship within Canada and the U.S. via trusted carriers.
Enjoy free shipping on Canadian orders over $45—a gentle nudge to treat yourself or bundle a few favorites. For U.S. orders, shipping rates are calculated at checkout based on your location and order size.
🔄 Returns
We want you to feel over the moon about your order. If something isn’t quite right, we accept returns within 20 days of delivery.
To be eligible for a return:
• Items must be unused, unworn, and in original condition
• Return shipping is the responsibility of the customer
• Original shipping fees are non-refundable
To initiate a return, please email us at [your email address] with your order number and reason for return. We’ll guide you through the next steps.
Once we receive and inspect your return, we’ll issue a refund to your original payment method. Please allow 5–10 business days for processing.
